Authored by Alana Smith, TeamCain
There is nothing worse than a flat tire and being unprepared for it. If you don’t have a spare tire handy, you end up stranded, having to spend money on a tow truck to come and rescue you, and stressed. That is why it’s important to always have a spare tire and to make sure that you fill your tires with the right amount of air. Tune-ups aren’t just for cars. It’s also a good idea to tune-up the skills of your employees from time to time and fill them up with the right amount of knowledge. This helps with day to day activities as well as bigger tasks, such as when you upgrade your JD Edwards or implement something new to your system. Using an e-learning solution to enhance the skills within your organization can greatly boost your bottom line. Oracle’s User Productivity Kit (UPK) provides cost effective training and on the job support as well as a simulated e-learning environment that lets your employees watch videos, practice hands on tasks, and test themselves on their new knowledge.
According to Gartner, untrained users require 3-6 times more support than trained users and it can take untrained users up to five times longer to complete a task than trained users. With many organizations going through implementations or upgrades, training is one of the first things to be dumped in an effort to reduce costs. They believe they are saving money by not training and this is false as not training carries many hidden costs. These costs include decrease productivity of your staff, the high costs that come with fixing avoidable mistakes, help desk support, high turnover, lost customers, lost sales and lower employee satisfaction. Training is an ongoing need as people forget over the years how a process is suppose to be run and as new employees are hired. A lack of training can greatly affect your customer service and satisfaction as well and can hurt your corporate reputation. If your employees are unsure if they are completing their job correctly, they are more likely to leave the organization, thus your turnover rate increases. As more and more Baby Boomers are approaching retirement, how can you be sure that their knowledge will be maintained by the younger workers and on top of this, knowledge can easily be lost as it gets passed along from generation to generation.
Training is effective in an organization because it explains the business process as well as system tasks to make it easier for people to do their jobs. Training materials that are current, role specific and meaningful can make a huge impact on your organization’s bottom line. Making the training materials available when and where they are needed as well as in different modes like online, print and classroom, is easier for your employees to access when it is convenient to them and is diverse for various learning types. Including concepts and step-by-steps instructions are a good idea too.
Oracle’s UPK has been successful in keeping people “on the job” while giving them access to the UPK training modules from the comfort of their own desks. There are no more days out of the office for special training and employees can fit training into their own schedule. One University noted that they were able to reduce help desk calls by 45% over the first year of using Oracle’s UPK. Implementing UPK early in your software cycle makes upgrades and implementations go smoother and your team more productive in the long run. At the beginning of the upgrade, you can use UPK to capture the best practices for the software and document system processes and business procedures. Next you can record and document transactional and conceptual information then publish knowledge transfer materials for multiple learning methods. People want to learn on their own time, so setting up UPK means they can go back to reinforce their knowledge – repetition increases competency. As your upgrade project comes to a close, you can use UPK to track and measure the effectiveness of the information provided to employees and manage/update content as business processes change. As stated early, training is an ongoing process.
Overall, UPK is driven by your creativity and your business standards so it is important to consider the tools that are best to use within your organization, and to determine whether UPK is right for your organization. If UPK is the right fit, then you need to make sure that the content is kept current so it is easier to maintain.
To see if UPK is right for you, you might want to consider completing a cost/benefit analysis and training needs assessment to provide your organization a roadmap. Contact us today to see how TeamCain can help maintain your human capital and your bottom line. You might also be interested with seeing UPK in action – click here to watch a prerecorded webinar.